The future of business is online. Get ahead. Go digital. Set up a delivery service for your local area. Now is the perfect time.
Businesses owners all over the country are forced to face the decision to either shut up shop and see their finances suffer or proceed to trade in other ways either digitally or via delivery service.
Selling your product digitally involves putting your products online for new and existing customers to see and purchase. During the virus outbreak, we’ve seen many businesses turn to digital trade and delivery services to keep business operating as normal.
If you’re not at that stage yet or you’re apprehensive about taking the plunge to focus all of your time on making delivery orders, we hope to ease your mind and thoroughly explain the stages you’d need to follow to ensure success and safety for all parties when delivering your product.
Setting up a delivery service for your business may sound difficult, but there are only a few essential things to consider before sending fresh produce to customers’ doors. As a business owner, it’s necessary to ensure you’re fulfilling complete customer satisfaction.
Taking the correct measures
As we all follow the correct measures in our personal lives to stay at least 2m away from people not in your household and not go anywhere unless absolutely necessary, as a business owner it’s important we stick to these rules too.
An appropriate idea when implementing a delivery service is to instruct staff to call the customer to let them know their delivery is on the doorstep. This will ensure minimal contact.
Method of payment
When making payments for delivery, request for payment either over the phone, online or, as some businesses are doing, allow the customer to leave the correct cash in an envelope in a safe place on the doorstep.
Have minimal in-house contact
For each order, ensure only one chef prepares and packs the food. This limits the contact massively, reducing the risk.
Give your customer the ability to order online
If you’re considering whether to set up online ordering, doing so will not be a lost cause. Delivery services won’t just disintegrate when things start to get better. If anything, people will be more vigilant about going out unnecessarily.
Selling digitally will only increase in the future so administering the process now will only have you ahead of the game when we’re back to running business as normal.
Understanding where to relieve pressures
Reducing opening times to focus on peak times is wise. Preparation is key when you have an understanding of when it’s going to get busier. Avoid the stress – prep before opening.
Simplify the menu and do store selection
Reduce the complexity of the menu. It’ll lessen the chance of there being complications in the order. If dishes on the menu are barely ordered, take them off temporarily. Choose which stores to keep open too. If you have two stores, keep the busier one open to maintain income and reduce risk.
Ensure your staff understand stronger hygiene measures. Introduce a half-hourly handwash. Have mobile optimization for your website, if possible, to make it easier for customers to navigate through your website on mobile as well as desktop.
All in all, you need to give your customers the same dining experience in their home as you would in your restaurant/place of business. If you need any help in doing so, email us at [email protected] and we’ll try and answer any questions or queries you may have.
Introducing the Free Plan on Snizl
Snizl is offering a Free Plan for independent businesses during this time. All you have to do is sign up and create a business page. You’ll have access to a completely free market place with over 200,000 active users. Somewhere where customers can visit on their mobile or desktop and find all your business updates. Whether that be menu changes, discounted products, opening times and more.